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ISO/IEC 20000 Practitioner

The ISO/IEC20000 Consultant course provides experience-based guidelines and concepts regarding implementing ISO/IEC20000, with special emphasis on the organizational management of change. This will allow for the development of essential skills to support the decision-making process and allow for the drawing up of a detailed implementation approach for the participant’s organization. An interactive approach is used combining lecture, discussion and exercises.


Course Objectives:

  • Understand the ISO/IEC20000 framework, its processes and requirements
  • Gain insight in executing a successful ISO/IEC20000 implementation, covering both the "hard" and "soft" aspects
  • Share ISO/IEC20000 implementation experiences with an experienced Quint consultant
  • Ensure participants pass the itSMF exam and obtain the itSMF's ISO/IEC20000 Consultant certificate
  • Understand the potential contributions of the ISO/IEC20000 i.e., increased manageability of an organization's service, infrastructure and applications

Who should attend:

IT professionals that have an interest or play a role in implementing the ISO/IEC20000 standard in their organization.

Exam &Certification:ISO/IEC20000 Consultant

Duration:3 days

Delivery: Instructor-led classroom or virtual classroom

PMI PDUs:Earn 21 PDUs


An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment

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